Appointment Booking
Clients can contact Angel Laser through telephone, email or social networks for inquiries and appointment bookings. Clients can also book their own connotations via our website.
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We kindly ask that clients arrive around 5 minutes prior to the appointment.
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Cancellation policy
We kindly ask that all clients who wish to cancel their appointment, telephone us at least 24 hours before the scheduled appointment. If less than 24 hours notice is given, then that treatment or session will be lost and is non-refundable or non-transferable to another date.
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Late policy
Clients that will arrive late to their appointment, must let the clinic know via telephone as soon as possible. We will always try to accommodate our clients, however, please understand that we may not be able to provide the full treatment time.
No-show policy
Clients that fail to attend their appointment without giving any notice will lose their treatment or session. The treatment or session will be non-refundable or non-transferable to another date.
Rescheduling
We work hard to ensure that our clients have an outstanding experience at our clinics. There may be some occasions, where unfortunately we have to reschedule an appointment and we don’t take this option lightly. It is not uncommon to have a different therapist for each appointment, however, if a client wishes to have the same therapist for each appointment please just let us know you can request this upon booking.
REFUND POLICY
Sale treatments and courses
Discounted and sale items are non-refundable, unless the client is unsuitable based on medical grounds. In this scenario, a doctors note must be provided.
Full price treatments and courses
If a full-price course or treatment has been purchased but unused, it is valid for a refund on receipt of a valid gp's letter confirming why treatment cannot go ahead. If a full-price course of treatment has been partially used, the remaining sessions are non-refundable however they may exchanged for another treatment of the same monetary value.
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APPOINTMENT PREPARATION
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Laser hair removal (before treatment)
We kindly ask all clients to ensure that body hair is shaved, we recommend 12-24 hours before the appointment. If a client attends their appointment and is unshaven, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.
We kindly ask that all clients have removed all fake tan, body creams and deodorant before having treatment. If a client is receiving laser treatment on the facial area, we kindly ask that make-up and creams are removed before the appointment.
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Laser hair removal (during course of treatment)
If a client is undergoing a course of laser hair removal, we advise the following:
Avoid sitting in direct sunlight to prevent getting a natural sun tan
Avoid wearing fake tan
Only shave between treatments, do not wax thread or pluck hairs
Wear a minimum of SPF 30 at all times
If any of the above are not adhered to by the client, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.
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Medical Changes
If a clients has medical circumstances have changed, then the client must let the clinic or therapist know as soon as possible. I.E pregnancy clients may transfer their treatment to a suitable one for their medical condition or pause their membership.
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Laser Hair Removal guarantees 100% hair reduction after 6 completed treatments, therefore I understand that further treatments or top up appointments may be require
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Further to the above, angel aesthetics reserve the right to cancel without refund to clients based on various circumstances, including.
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1. Threatening or abusive behaviour to staff member of angel aesthetics or to staff members within the wider bliss salon.
2. where a client has not highlighted issues in the first instance to angel aesthetics and for example has attended another laser clinic.
3. where a client has requested to cancel without proper consultation of concerns with angel aesthetics.
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